Support
Need a hand
with your server?
We're here to assist — by email, on Discord, or in the panel.
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Email support
For billing questions, technical issues, or general enquiries. Typical response time: within 24 hours.
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Discord
Intense9181
Fastest way to reach us. Direct message for quick support. Usually responds within a few hours.
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Server management
Pelican Panel
Manage your server files, console, backups, and settings through the Pelican Panel.
Open server panel
Frequently asked questions
How do I connect to my server?
Your server IP and port are shown on your dashboard and were included in your welcome email. Use them in your game's server browser or direct connect feature.
How do I manage my server files?
Log into the Server Panel to access the file manager, console, and backups. You can also connect via SFTP using your server UUID as the username and your panel password.
Can I change my server's game or mod type?
Contact support and we'll help you switch your egg (e.g. Vanilla to Forge). Note that switching resets your server files.
How do I cancel my subscription?
Go to your server dashboard, click the Support tab, and use the Cancel Subscription button. Your server stays active until the end of your paid period.
My payment failed. What happens?
Your server enters a grace period (1 to 7 days depending on your plan). You'll receive an email with a payment link. If payment isn't received within the grace period, the server is suspended.
Can I upgrade my server?
Contact support to change your package. We'll adjust your resources and billing accordingly.
Where are your servers located?
Our servers are located in central South Africa, providing low latency for players across the country.
What hardware do you use?
We run AMD Ryzen 9 9950X processors with DDR5 memory and NVMe storage. This gives you significantly better single-thread performance than typical hosting providers.