Terms of Service

1. Who we are

IntenseServers is operated by Intense Servers (Pty) Ltd, a company registered in the Republic of South Africa (CIPC Enterprise Number 2026/355031/07). Contact us at support@intenseservers.co.za.

2. Agreement

By creating an account, placing an order, or using any of our services, you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree, do not use our services.

3. Eligibility

You must be at least 18 years old, or have consent from a parent or legal guardian, to use our services. You confirm that the information you provide is accurate and current.

4. Services

We provide game server hosting on shared physical infrastructure located in South Africa. Each server is provisioned with the resources specified in your order (RAM, CPU, storage). Game support, software versions, and features are subject to change.

We make commercially reasonable efforts to maintain high availability but do not offer a credit-backed uptime SLA. Scheduled and emergency maintenance may cause temporary interruptions.

5. Account responsibilities

You are responsible for maintaining the security of your account credentials and all activity under your account. You must notify us immediately if you suspect unauthorised access. You must ensure all content hosted on your server complies with South African law.

6. Payments and billing

All prices are in South African Rand (ZAR). Payment is processed by PayFast (Pty) Ltd. We do not store your payment card details. Services are billed monthly in advance via recurring subscription. By subscribing, you authorise us to debit the agreed amount each billing cycle until you cancel.

If a payment fails, your server enters a grace period (1-7 days depending on your package). After the grace period, the server is suspended. After 30 days from the original due date, the server and all data are permanently deleted.

7. Cancellation

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of your current paid period. No partial refunds are issued for unused time. See our Refund Policy for details.

8. No cooling-off period

Our services begin immediately upon payment and provisioning. In accordance with the Electronic Communications and Transactions Act (ECTA), 2002, Section 44, the standard cooling-off period does not apply to services that begin with the consumer's express consent before the cooling-off period expires. By placing an order, you consent to immediate provision and acknowledge that you waive the cooling-off right.

9. Acceptable use

You may not use our services to host illegal content, distribute malware, conduct DDoS attacks, infringe intellectual property, or engage in any activity that violates South African law. We reserve the right to suspend or terminate services without refund for violations of this policy.

10. Data and backups

You are responsible for maintaining your own backups. While we provide backup tools through the server panel, we do not guarantee the availability or integrity of backups. Server deletion (whether by cancellation, non-payment, or policy violation) results in permanent data loss.

11. Limitation of liability

To the maximum extent permitted by South African law, our total liability for any claim arising from or related to these terms or your use of our services is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of data, revenue, or profits.

12. Modifications

We may update these terms from time to time. Material changes will be communicated via email or site notice at least 14 days before taking effect. Continued use after changes take effect constitutes acceptance.

13. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.